- Clients Include
- Brink's Global Services
- Long Beach School Financial Credit Union
- University of Adelaide
- HitCatcher
- George Mason University
- University of Sunderland
- Utah State University
- HostRemote LLC
- Mid-American Christian University
- John F Kennedy University
- Hosting2NV LLC
Improve Help Desk Efficiency and Quality with PerlDesk
Great customer service depends on rapid, accurate response to customer support inquiries. PerlDesk web-based software is trusted by over 7,000 companies worldwide to provide an intuitive customer support front-end and an exacting issue tracking and resolution back-end.
- Customize Your Customer-facing Portal
- Use templates to quickly and easily create troubleshooters, FAQs, and articles
- Simple interface is easy for users to navigate so they can help themselves find answers instantly or initiate downloads
- Customers can easily login to a browser interface to track their requests or respond to and manage communications
- Customer Portal Features
- Manage Web and Email Support Requests
- Route web or email requests to appropriate departments for faster response
- Works with your existing email addresses
- Automatic ticket generation keeps customer support requests organized
- Assign and track tickets to ensure timely follow up
- Incoming Email Features
- Streamline Issue Resolution
- Knowledge Base helps support staff provide consistent, rapid response
- Access past issue records to speed resolution of recurring problems
- Use reports to sort issues by priority, status, and more
- Staff Interface Features
- Access PerlDesk Anywhere
- PerlDesk is web-based, so support staff can access it from any web browser, even if they are located at disparate locations or on the move
- Improve Help Desk Efficiency
- Reporting capabilities enable you to maximize help desk efficiency, track performance to goals, and ensure follow-through
- Extensive reporting offers a real-time view of volume, response time, department performance, and many more customizable options
- Administration Features
Flexible Options—Downloadable and Hosted Solutions
PerlDesk is available as a download for you to install locally or as a hosted solution. Either way, your support staff can access full capabilities from any web browser.
Download Version
Written in Perl with a MySQL database backend, you can deploy PerlDesk on your server simply and easily. Small Business Licenses and Enterprise Licenses make email management and help desk solutions available to all types of businesses.
Hosted Solutions
Our hosted solutions allow you to have your own support system up and running in minutes. We host the software, so there’s nothing for you to install, manage, or upgrade. More about hosted solutions.
